Shipping policy
ZOOOII Shipping Policy
Last Updated: February 26, 2026
Thank you for choosing ZOOOII! We are committed to providing you with a smooth shopping experience. Please read our shipping policy carefully to understand order processing times, shipping options, delivery areas, and related fees.
1. Order Processing Time
Business Days: Our order processing time is 1–3 business days (Monday to Friday, excluding public holidays).
Processing Procedure: After your payment is confirmed, our team will review, pick, and pack your order. During this period, order information or shipping addresses cannot be modified. Please ensure all details are accurate when placing your order.
Special Circumstances: Processing times may be extended for pre-sale items, customized products, or during major promotions.
2. Shipping & Delivery
Logistics Partners: We work with reliable international and local logistics providers to ensure the safe delivery of your package.
Delivery Timeframes: Delivery times do not include order processing time and are calculated from the date the package is handed over to the carrier:
Domestic Delivery: Estimated 3–7 business days.
International Delivery: Estimated 7–20 business days (exact duration varies depending on the destination country/region and customs clearance speed).
Please Note: The above timeframes are estimates. Delays may occur due to holidays, weather, customs policies, or other force majeure events.
3. Shipping Fees
Standard Shipping: Shipping fees are automatically calculated based on your delivery address, package weight, and dimensions, and will be displayed at checkout.
Free Shipping Offer: We offer free standard shipping on orders of $1000 or more. For details, please refer to website announcements or promotional events.
Expedited Shipping: If expedited service is needed, please select the corresponding shipping option at checkout (if available) and pay the additional fee.
4. Delivery Areas
We currently deliver to most countries worldwide. Some remote or restricted areas may not be eligible for delivery or may incur additional shipping fees. The system will automatically notify you during checkout.
5. Order Tracking
Once your order is shipped, we will send a shipping confirmation email containing the tracking number and a link to track your package.
You can use the tracking number on the carrier’s official website or the "Order Details" page on our website to monitor your package status.
If you do not receive tracking information within 7 days after shipment, please contact our customer service team promptly.
6. Customs, Taxes & Import Regulations
International Orders: For cross-border shipments, the recipient may be responsible for import duties, taxes, or customs handling fees imposed by the destination country/region. These fees are the buyer’s responsibility, and we cannot estimate or pay them on your behalf.
Declared Value: We will declare the actual value of goods in accordance with applicable laws. To avoid delays in customs, please ensure compliance with your country’s import regulations.
7. Address Changes After Shipment, Lost or Damaged Packages
Address Changes: Shipping addresses cannot be changed after an order is shipped. Please ensure your shipping address is accurate and complete when placing your order. If a package is returned due to an incorrect address or failed delivery, reshipping fees will be the customer’s responsibility.
Package Issues: If tracking information does not update for an extended period, or if the package is lost or damaged during transit, please contact us within 48 hours of delivery and provide relevant evidence (e.g., photos). We will assist you in filing a claim with the carrier or finding a solution.
8. Contact Us
If you have any questions about our shipping policy or your order, please feel free to contact us through the following channels:
Customer Service Email: business@zoooii.com
Customer Service Hours: Monday to Friday, 9:00–18:00